Reference in the age of Wikipedia, or not
David W. Lewis, keynote speaker
Theory meets practice : educators and directors talk / Plenary Panel ; remarks by R. David Lankes [and others]
Getting better all the time : improving communication and accuracy in virtual reference / Marie L. Radford and Lynn Silipigni Connaway
Balance of power and negotiation of meaning in virtual reference learning environments / Mary Kickham-Samy
Giving users options for chat reference : effects of QuestionPoint's instant message widget on chat traffic / Virginia Cole
Unconscious cognition in the genesis of reference queries / Glynn Harmon and Lynn Westbrook
Systems-centered versus user-centered librarianship : a cognitive sociological view / Hannah Kwon
Reference librarians' personal theories of practice : a new approach to studying reference service / Amy VanScoy
New route to an old resource : facilitating access to library research guides for the self-serve generation / Stephanie Alexander, Jennifer Gerke, and Kathryn Lage
Meeting user's needs through new reference service models / Kay Ann Cassell
Apples and oranges : creating a hybrid virtual reference service with proprietary chat reference software and free instant messaging services / Lorrie Evans, Nina McHale, and Karen Sobel
California's AskNow law librarian service / Ralph Stahlberg and Mary Pinard
Expanding service and enhancing learning : preliminary report on a novel virtual reference collaboration / Andrea Wright and Feili Tu
You virtually can't miss us : harnessing virtual tools to enhance the quality of our reference services / Judy Ng, Ivy Lee Huey Shin, and Yit Chin Chuan
Google 2.0 : benefits and burdens / Wayne Bivens-Tatum
Stayin' alive in the Google age : adding custom search engines for better Internet results / Lilia Murray
Innovations from the inside out / Lisa A. Ancelet and Lorin Flores Fisher
Neoreference : looking for new models in response to disjunctive change / Susan Beatty and Helen Clarke
Drawing in the community for reference services at Wilkinson Public Library in Telluride, Colorado / Sarah Lawton
You bought it, now sell it : creating a reference renaissance in the public library by marketing collections and services / Bernadine Goldman, Lizzie Eastwood, and Karen Long
Utilizing new staff training initiatives to develop and implement reference competencies at the University of Nevada, Las Vegas libraries / Victoria Nozero and Sidney Lowe
Reference training through a co-mentoring program / Louise Klusek and Christopher Tuthill.
