Twenty-first-century access services: on the front line of academic librarianship

Part I: Facilitating access. Circulation / Karen Glover

Stacks management / David W. Bottorff

Resource sharing / Megan Gaffney

Course reserve management : evolution vs. revolution / Tom Bruno

Building management responsibilities for access services / David W. Bottorff, Katherine Furlong, and David McCaslin

Emerging technologies and spaces in access services / David McCaslin and Katherine Furlong

Part II: Leading access services. The ACRL framework access services librarianship / Brad Warren

User experience and access services / Rachel Pisciotta, Katherine Fischer, and Kristina Rose

Part III: Assessing access services. Access services and the success of the academic library / Paul Sharpe

Assessing and benchmarking access services / Nancy B. Turner and Justin Hill

Part IV: Developing access services professionals. Access services in library and information science education / Michael J. Krasulski and David McCaslin

The kept-up access services professional / Michael J. Krasulski and Stephanie Atkins Sharpe.