Thriving on chaos: handbook for a management revolution

Prescriptions for a world turned upside down

Facing up to the need for revolution

Creating total customer responsiveness

Specialize/create niches/differentiate

Pursuing fast-paced innovation

Achieving flexibility by empowering people

Involve everyone in everything

Train and retrain

Learning to love change: a new view of leadership at all levels

Manage by example

Delegate

Building systems for a world turned upside down

Measure what's important

Demand total integrity.